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Terms & Conditions

Last updated: October 11, 2026

The service may include subscriptions that renew automatically. Please review these Terms & Conditions thoroughly before starting a trial or completing a purchase for an auto-renewing subscription. To prevent charges, you must actively cancel a subscription or trial before it renews. If you need assistance with canceling a subscription or trial, feel free to contact us.

These Terms & Conditions for OpenGen (“Company,” “Site,” “Website,” “Application,” “We,” “Us,” or “Our”) outline the rules and conditions governing your use of our services (“Services”), such as when you:

Operating / receiving legal entity: ________________

Registered address: ________________

Payment service provider: ________________

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”), and Us, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms.

IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms from time to time. Any changes will be reflected on this page, along with the updated “Last updated” date. It is your responsibility to periodically review these Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms by your continued use of the Services after the date such revised Terms are posted.

The Services are intended for users who are at least 18 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Services. If you are a minor, you must have your parent or guardian read and agree to these Legal Terms prior to you using the Services.

We recommend that you print a copy of these Legal Terms for your records.

Acceptance of Terms

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions (“Terms”). These Terms constitute a legal agreement between you and OpenGen, governing your access to and use of the website. If you do not agree with any part of these Terms, you must immediately discontinue your use of the site.

By accessing and using the Service, you agree to these Terms, which form a legally binding contract between you and the Company. Please ensure you read these Terms carefully before using the Service.

We also encourage you to review our Privacy Policy. The Privacy Policy, along with any additional terms, policies, or documents posted on the Service, is incorporated into these Terms by reference. The Company reserves the right to update or modify these Terms at any time and for any reason at its sole discretion.

Translations of these Terms are provided for convenience only. In case of any discrepancy in meaning or interpretation between the English version and a translated version, the English version available at Terms shall prevail as the sole legally binding text.

IF YOU DO NOT AGREE TO ANY PART OF THESE TERMS OR ARE NOT ELIGIBLE OR AUTHORIZED TO BE BOUND BY THEM, PLEASE REFRAIN FROM ACCESSING OR USING THE WEBSITE AND SERVICE.

The Service

OpenGen is an artificial intelligence-powered creative platform that enables users to generate, edit, transform, enhance, or otherwise create digital content.

Depending on the features available at a particular time, the Service may include, without limitation:

Certain features may allow you to provide text prompts, upload images, photographs, videos, or other media, select generation settings, and receive AI-generated or AI-modified content.

OpenGen may provide access to technology, artificial intelligence models, APIs, infrastructure, or other services supplied by third-party providers.

The specific models, tools, features, generation limits, processing capabilities, and functionality available through OpenGen may change over time.

We may add, modify, replace, suspend, limit, or discontinue individual models, tools, features, or functionality at any time.

Unless explicitly stated otherwise, OpenGen is not affiliated with, sponsored by, or endorsed by any third-party artificial intelligence model or technology provider whose technology may be accessible through the Service.

Disclaimer: OpenGen is not affiliated with or endorsed by AI model providers. Generation requests are routed through OpenRouter to downstream AI providers; this does not imply that OpenGen has a direct service agreement with each model provider.

Use of AI Technologies

OpenGen uses artificial intelligence technologies to generate, transform, edit, or otherwise process content.

Artificial intelligence is probabilistic in nature. As a result, content generated through the Service (“Output Content” or “Outputs”) may be inaccurate, incomplete, unexpected, offensive, inappropriate, misleading, or unsuitable for your intended purpose.

Outputs may also not be unique. Other users may generate the same or similar content, and generated content may contain characteristics, concepts, compositions, or elements similar to content produced for other users or content that already exists.

You are solely responsible for reviewing and evaluating Output Content before using, publishing, distributing, sharing, selling, displaying, or otherwise relying upon it.

OpenGen does not guarantee that any Output Content:

You are solely responsible for ensuring that your use of any Output Content complies with applicable laws, regulations, contractual obligations, third-party rights, and any terms applicable to third-party AI models or services used to generate such Output Content.

Your Inputs

You are solely responsible for all text prompts, instructions, photographs, images, videos, audio, files, reference materials, and other content you upload, submit, or otherwise provide to OpenGen (“Input Content”).

By submitting Input Content, you represent and warrant that you have all rights, licenses, permissions, and consents necessary to upload and use that Input Content through the Service.

This includes obtaining appropriate authorization from any person whose face, voice, likeness, identity, personal information, copyrighted material, trademark, or other protected content appears in the Input Content where such authorization is required.

You must not upload confidential, proprietary, sensitive, or legally protected information unless you have the authority to do so and understand how that information will be processed in accordance with our Privacy Policy.

Images, Videos, and Likenesses of Individuals

You may not use the Service to create, modify, or distribute content using the face, voice, likeness, identity, or other personal characteristics of another individual without having the necessary rights or permissions where required by applicable law.

You are responsible for ensuring that AI-generated or AI-modified depictions of real individuals are not used in a deceptive, defamatory, fraudulent, exploitative, harassing, or otherwise unlawful manner.

OpenGen may restrict or block generations involving public figures, private individuals, minors, explicit content, impersonation, deceptive media, or other sensitive subject matter.

Third-Party AI Technologies

Some functionality of the Service may depend on artificial intelligence models, APIs, infrastructure, or other technologies operated by third parties.

The availability, performance, restrictions, moderation rules, generation capabilities, or output of these third-party technologies may change without notice.

Your use of certain features may therefore also be subject to restrictions imposed by the applicable third-party provider.

We are not responsible for the independent acts, omissions, availability, policies, or performance of third-party technology providers.

No Reliance on AI Output

The Service is primarily intended for creative and informational purposes.

Output Content should not be relied upon as professional, medical, legal, financial, safety-critical, or other specialized advice.

You should independently verify information and obtain appropriate professional advice when necessary.

WE MAKE NO GUARANTEES THAT:

Account Registration

To access certain features of the Service, you may need to create an account (“Account”) and provide information as requested during the registration process.

By registering an Account, you represent and warrant to the Company that:

Failure to meet these requirements may affect the functionality of the Service, and we may be unable to contact you with important updates.

The Company reserves the right to suspend or terminate your Account or access to the Service at its discretion, with or without notice, if you violate these Terms.

Payments and Refunds

Checkout displays the listed amount in USD, the credit allowance, and any renewal amount and billing period before confirmation. Live recurring billing, subscription cancellation and auto-refill are currently unavailable.

A trial provides 300 credits for 5 days; its displayed follow-on schedule is 2,000 credits per month. The renewal amount and currency are shown at checkout. Annual plans are billed for the full year while their credits are granted monthly. Unused subscription credits do not roll over. Extra purchased credits do not expire. Current renewal terms are shown on the order before confirmation.

Generation costs depend on the selected model and settings. For video, the total includes the selected duration. Costs and the available balance are shown before submission. Credits are reserved before processing, with expiring credits used before permanent extra credits. A request with insufficient credits is not sent to the AI provider. A failed generation returns eligible credits to their original balance; monthly credits that have expired or passed a reset are not restored. Generation-credit returns do not refund money.

An upgrade is charged at the listed full price without a deduction for the current plan and starts a new billing cycle. Existing monthly credits remain until the next monthly reset, and extra credits are retained. The order describes the applicable credit allowance.

Where subscription management is available, cancel renewal through Profile → Plans or Cancel Subscription. Access continues until the current period ends; remaining subscription credits then expire and extra credits are retained. Cancelling renewal does not automatically refund a purchase. Auto-refill is a separate setting and must be disabled in Profile → Plans; it is paused when the subscription ends. Its credit amount, price, currency and balance threshold are shown before enabling it.

Purchases are non-refundable to the extent permitted by law unless otherwise stated for the purchase. Mandatory withdrawal, cancellation, refund and other consumer rights under applicable law remain unaffected. Contact us through Contact Us to request review; submitting a request does not itself issue a refund.

Subscription

Paid plans provide the credits and features described in the current pricing and checkout pages. Generation is subject to available credits, model availability and supported settings; no plan guarantees unlimited generation.

Prices are in U.S. dollars and may vary in countries other than the U.S. You will have all the necessary information about your subscription plan on the Website before the purchase.

Free Tier

New accounts currently receive 25 signup credits once. These are not a monthly free allowance. Available models, settings and generation costs are shown in the studio. Additional generation requires sufficient credits, and checkout may be unavailable.

Refunds

Use Contact Us for purchase or refund questions. We do not promise an automatic refund or a fixed response time. Applicable mandatory consumer rights remain unaffected.

Intellectual Property & User Content

OpenGen Intellectual Property

The Service, including its Website, software, interfaces, designs, branding, logos, trademarks, underlying technology, databases, and other materials owned by OpenGen, is protected by intellectual property and other applicable laws.

Subject to these Terms, the Company grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service for its intended purposes.

Except as expressly permitted by these Terms, you may not copy, reproduce, distribute, sell, license, reverse engineer, modify, create derivative works from, or otherwise exploit any part of the Service.

User Content

For purposes of these Terms, “User Content” includes your Input Content and, where applicable, Output Content generated through your use of the Service.

You retain any rights you already hold in Input Content that you submit to OpenGen.

By submitting Input Content to the Service, you grant OpenGen the rights reasonably necessary to host, store, reproduce, transmit, process, modify, and otherwise use that Input Content as required to:

OpenGen does not train its own AI models with your Input or Output Content. Requests are processed through OpenRouter and downstream providers, whose retention and training practices vary. Their processing is described in our Privacy Policy; we do not guarantee that every provider excludes training or retains no data.

Output Content

As between you and OpenGen, and to the extent permitted by applicable law, OpenGen does not claim ownership of Output Content solely because it was generated through the Service, except for OpenGen’s pre-existing intellectual property or other materials incorporated into the Output Content.

However, the nature of generative artificial intelligence means that intellectual property rights in AI-generated material may be uncertain or vary by jurisdiction.

OpenGen does not represent or warrant that you will own copyright or other intellectual property rights in any Output Content.

We also do not guarantee that Output Content will be unique or that another OpenGen user or user of another AI service will not receive identical or similar content.

Your ability to use particular Output Content may also be subject to:

You are solely responsible for determining whether and how you may legally use, publish, reproduce, distribute, commercialize, or otherwise exploit Output Content.

Rights and Permissions

By using the Service, you represent and warrant that your User Content and your use of the Service will not infringe or violate any third party’s:

If your Input Content contains another person’s image, face, likeness, voice, or other identifiable characteristic, you represent that you have all required permissions or another valid legal basis to use that material.

We may remove or restrict access to content that we reasonably believe violates these Terms, applicable law, third-party rights, or applicable provider policies.

Repeated or serious violations may result in suspension or termination of your Account.

Prohibited Behavior

You agree not to access or use the Website or Service in any manner that:

You may not upload, request, create, generate, edit, or distribute User Content through the Service that:

OpenGen may use automated systems and human review to detect or prevent prohibited activity.

We reserve the right to refuse generation requests, block prompts, remove content, limit features, suspend Accounts, or terminate access where we reasonably believe these Terms have been violated.

Our failure to prevent the generation of particular content does not mean that such content is permitted under these Terms.

Links to Other Websites

These Terms & Conditions apply only to the Services.

The Services may contain links to websites, applications, platforms, or services that are not operated or controlled by OpenGen.

We are not responsible for the content, accuracy, availability, security, practices, or opinions expressed by third-party services and do not necessarily investigate, monitor, or verify them.

When you access a third-party website or service through a link provided by OpenGen, these Terms may no longer apply to your interaction with that third party.

Your use of third-party services is subject to that third party’s own terms, policies, and practices.

Third parties may also use cookies, tracking technologies, or other methods to collect information in accordance with their own policies.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL OPENGEN, THE COMPANY, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, OR PARTNERS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF, OR INABILITY TO USE, THE SERVICE, WEBSITE, FEATURES, USER CONTENT, OR OUTPUT CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Access to and use of the Service are at your own risk.

You are responsible for reviewing Output Content before relying upon, publishing, distributing, or otherwise using it.

You are solely responsible for any consequences resulting from your use of Input Content or Output Content, including claims relating to intellectual property, privacy, publicity rights, defamation, misleading content, or other third-party rights.

We are not responsible for:

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the amount you paid to the Company for the Service during the period giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.

Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, officers, employees, agents, contractors, and partners from and against claims, demands, actions, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising from or relating to:

We reserve the right, at your expense where permitted by applicable law, to assume the exclusive defense and control of any matter for which you are required to indemnify us.

You agree to cooperate with our defense of any such claim.

Dispute Resolution

Contractual dispute venue: ________________. Applicable mandatory consumer-protection rights remain unaffected.

If you reside in a jurisdiction whose laws give consumers a non-waivable right to bring disputes in their local courts or before another competent authority, these Terms do not override those rights.

The Parties agree that, to the fullest extent permitted by applicable law, disputes will be resolved between the Parties individually and not on a class, collective, consolidated, or representative basis where such waiver is legally enforceable.

Any dispute concerning the enforcement or protection of intellectual property rights, unauthorized use of the Service, theft, piracy, invasion of privacy, or requests for injunctive or equitable relief may be brought before a court of competent jurisdiction.

If any part of this Dispute Resolution section is determined to be illegal, invalid, or unenforceable, that portion shall be severed or limited to the minimum extent necessary, and the remaining provisions shall remain in effect.

Nothing in this section limits any rights you may have under mandatory applicable consumer-protection laws.

Contact

If you have questions or need to send a notice under these Terms, contact us at:

Email: ________________