Privacy Policy

Last updated: October 11, 2026

OpenGen (“we,” “our,” or “us”) is committed to protecting your privacy.

This privacy notice for OpenGen (“Company”, “Site”, “Website”, “Application”, “we”, “us”, or “our”), describes how and why we might collect, store, use, and/or share (“process”) your information when you use our services (“Services”), such as when you:

• Official website: ________________

Access to our website can be done without the need to provide any information. If you decide to register and / or contract one of our plans you will need to provide us with some personal information.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, use the Contact Us form. Support email: ________________.

Definitions and Key Terms

Cookie: A small piece of data stored on your device by your web browser while browsing a website. Cookies are used for various purposes, including identifying your browser, performing analytics, remembering preferences (such as language or login details), and enhancing user experience.

Company (also referred to as “we,” “us,” or “our”): Refers to OpenGen.

Country of the operating legal entity: ________________

Customer: Refers to the individual or legal entity (such as a company or organization) that signs up or subscribes to use the OpenGen’s Service for business or personal purposes.

Device: Any internet-connected device such as a smartphone, tablet, computer, or any other technology that can access the Service.

IP Address: A unique string of numbers assigned to each device connected to the Internet. It can sometimes be used to approximate the geographic location of a device.

Personnel: Individuals employed by or contracted to perform services on behalf of the Company.

Personal Data: Any information that relates to an identified or identifiable natural person (such as a name, IP address or email address)

Service: Refers to the functionality, products, applications, and services provided by OpenGen, including but not limited to access via the website.

Third-Party Service Providers: Refers to external entities such as analytics providers, marketing partners, advertisers, and other organizations that may assist in delivering, promoting, or improving our services, and with whom personal data may be shared in accordance with this Policy.

Official website: ________________

You: The individual (data subject) who accesses or uses the Service, whether personally or on behalf of an organization, and whose personal data is processed under this Privacy Policy.

Information Collected

In short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. All accounts, including free accounts, require an email address. We process the account name, authentication information, prompts, uploads, generation settings and outputs needed to provide the features you use. Contact requests may include your email address, message, attachments and account reference.

Payment Data. Live payment checkout, when available, redirects to a configured payment provider’s hosted page. This site does not send card numbers or security codes to its backend. Billing records may contain the selected payment method, card brand, last four digits and expiry.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Google account. If you choose to register this way, we will need to collect the necessary information.

Traffic Data. OpenGen may collect a variety of visitor data such as language preferences, IP addresses, browser settings, operating systems, date/time stamps, and clickstream data (collectively “Visitor Data”). OpenGen may use Visitor Data to compile traffic data about the types of visitors who use the Site. We may use Traffic Data to analyze Site traffic, but this information is not examined for Personal Information. We may also use Traffic Data to diagnose problems with our server, administer our Site, or display content according to your preferences.

Cookies and local storage. We use authentication cookies, session and request-security data to maintain login and protect account actions. Browser storage remembers language and interface preferences. Blocking cookies or browser storage can affect login or saved preferences. The current site does not integrate advertising or analytics cookies.

How Do We Process Your Information?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We may process Personal Data for the following purposes:

To Provide the OpenGen Services

We process information so that we can provide the functionality you request, including to:

• Create and manage your Account;
• Authenticate you;
• Process prompts and generation requests;
• Upload and process User Content;
• Generate images, videos, or other content;
• Edit, transform, upscale, animate, or otherwise process media;
• Save generated content or project history where that functionality is offered;
• Track available usage or generation credits; and
• Provide other features of the Service.

To Process User Content Through AI Providers

Generation requests are routed through OpenRouter to downstream AI providers. Prompts, uploaded reference media, model selection and generation parameters needed for the request may be shared with them. Uploaded media may be accessed through a media URL while the request is processed.

OpenGen does not train its own AI models with your content. OpenRouter and its downstream providers have their own processing, retention and training policies, which can differ by provider and model. This site does not guarantee zero data retention or training exclusion across all providers. Review provider information before sending sensitive content.

Uploads and generated media are stored in configured AWS S3 storage or local service storage. Generation history and account records are stored by the service. Storage access and retention differ from the practices of external AI providers.

To Manage Accounts and Authentication

We may process your information to create your Account, authenticate access, maintain Account functionality, protect your Account against unauthorized access, and communicate important Account-related information to you.

To Process Purchases and Subscriptions

We process Personal Data to:

• Process Purchases;
• Activate subscriptions;
• Manage automatic renewals;
• Manage usage or generation credits;
• Provide billing confirmations;
• Detect payment fraud;
• Handle cancellations and refunds; and
• Maintain accounting and transaction records.

To Communicate With You

We may use your information to:

• Respond to support requests;
• Provide customer service;
• Send Account notices;
• Send transaction and billing communications;
• Notify you about material changes to the Service;
• Provide security notifications; and
• Otherwise communicate with you about your use of OpenGen.

Certain transactional or Service-related communications are necessary to operate your Account and cannot be opted out of while you continue using the relevant Service.

To Send Marketing and Promotional Communications

Where permitted by applicable law, we may use Personal Data to send promotional or marketing communications regarding OpenGen products, features, offers, or services.

You may opt out of promotional emails at any time by using the unsubscribe link included in those emails or contacting us.

Opting out of marketing communications does not prevent us from sending non-promotional communications regarding your Account, security, purchases, subscriptions, or the operation of the Service.

To Understand and Improve the Service

We may process usage and technical information to:

• Analyze how users interact with OpenGen;
• Measure feature performance;
• Understand usage trends;
• Diagnose errors;
• Improve user experience;
• Optimize generation workflows;
• Develop new features; and
• Improve the performance, reliability, and usability of the Service.

Where possible and appropriate, we may use aggregated or de-identified information for these purposes.

To Prevent Fraud, Abuse, and Security Incidents

We may process information to:

• Detect fraudulent transactions;
• Prevent unauthorized Account access;
• Detect abuse of the Service;
• Enforce usage limits;
• Detect prohibited content or activity;
• Protect users and third parties;
• Protect our systems and infrastructure; and
• Enforce our Terms & Conditions.

This may involve automated tools designed to identify potentially fraudulent, harmful, prohibited, or abusive activity.

To Comply With Legal Obligations

We may process and retain information where reasonably necessary to:

• Comply with applicable law;
• Respond to valid legal requests;
• Comply with court orders, subpoenas, or regulatory obligations;
• Establish, exercise, or defend legal claims;
• Enforce our agreements;
• Protect our rights or the rights of others; and
• Maintain records required for accounting, tax, compliance, or other legal purposes.

Legal Bases for Processing

Where applicable data protection laws require us to identify a legal basis for processing Personal Data, we may rely on one or more of the following:

Performance of a contract: when processing is necessary to provide the Service you requested.

Legitimate interests: when processing is reasonably necessary for our legitimate business interests, including operating, improving, securing, and protecting OpenGen, provided those interests are not overridden by your rights.

Consent: where we ask for and receive your consent for a particular processing activity.

Legal obligations: where processing is necessary to comply with applicable laws or legal requirements.

With Whom We Share Your Personal Data

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

We may disclose Personal Data to categories of third parties including:

• Artificial intelligence model and API providers;
• Cloud hosting and infrastructure providers;
• Data storage providers;
• Content delivery and processing providers;
• Payment processors;
• Authentication providers;
• Data analytics services;
• Advertising and marketing partners;
• Fraud prevention and security providers;
• Email and communication providers;
• Customer support platforms; and
• Other vendors that perform services on our behalf.

Third-party providers may only receive information reasonably necessary for the relevant purpose, subject to applicable contractual and legal requirements.

AI Model and Generation Providers

Requests are shared with OpenRouter and the downstream provider processing the selected model, as described above. The data shared depends on the generation settings and reference media you submit. Deleting content from this service does not establish that an external provider has deleted its own retained copy.

Payment Processors

Payment information necessary to complete Purchases may be provided directly to payment processors and other financial service providers.

Those providers may process your information according to their own privacy notices in addition to performing services for OpenGen.

Analytics and Advertising Partners

The current site does not integrate analytics or advertising tracking. If this changes, the relevant recipients, purposes and any required privacy choices must be disclosed before those tools are enabled.

Business Transfers

We may disclose or transfer Personal Data in connection with an actual or proposed:

• Merger;
• Acquisition;
• Financing;
• Corporate restructuring;
• Reorganization;
• Sale of assets; or
• Sale or transfer of all or part of our business.

Where appropriate, the recipient will be required to respect Personal Data in a manner consistent with applicable law.

Disclosures to Protect Us or Others

We may access, preserve, or disclose information if we reasonably believe doing so is necessary or appropriate to:

• Comply with applicable law or legal process;
• Respond to government, law enforcement, or national-security requests;
• Protect the rights, property, security, or safety of OpenGen, our users, or others;
• Investigate fraud or illegal activity;
• Detect or prevent misuse of the Service;
• Enforce our policies or contracts;
• Collect amounts owed to us; or
• Establish, exercise, or defend legal claims.

How Do We Handle Your Social Logins?

In Short: If you choose to register or log in to our Services using a social media account, we may have access to certain information about you.

Our Services offer you the ability to register and log in using your Google login, Apple Login and more. When you choose to do this, we will receive certain profile information about you from Google or Apple. The profile information we receive may vary depending on the information you choose to make public on your Google or Apple account, but will often include your name and email address.

How Long Do We Keep Your Information?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

How Do We Keep Your Information Safe?

In Short: We aim to protect your personal information through a system of organizational and technical security measures

We use authentication, access controls and request-security checks to protect account actions and stored records. No internet transmission or storage technology can be guaranteed completely secure. Deleted content may remain in backups, caches, or copies retained by third parties according to their own practices.

User Content, Images, Videos, and Personal Data

Because OpenGen allows users to upload and generate visual content, User Content may contain Personal Data relating to you or other individuals.

For example, photographs and videos may reveal:

• A person’s appearance or likeness;
• Location;
• Personal surroundings;
• Relationships;
• Clothing or possessions;
• Written information visible in an image;
• Voice or other audio information; or
• Other potentially identifying characteristics.

OpenGen processes such information primarily to provide the feature or generation requested by you.

You should not upload photographs, videos, recordings, or other Personal Data relating to another individual unless you have the necessary rights, permissions, or other lawful basis to do so.

You should avoid uploading highly sensitive Personal Data unless it is necessary for your intended use of the Service and you understand the risks associated with providing that information.

Do We Collect Information From Minors?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services.

Review or Change the Information in Your Account

If you would at any time like to review or change the information in your account or terminate your account, you can:

• Log in to your account settings and update your user account.

Personal Data Controller

Data controller legal name: ________________

Registered address: ________________

Changes to This Privacy Policy

We may modify this Privacy Policy from time to time. Any changes will be reflected on this page, along with the updated “Last updated” date. It is your responsibility to periodically review these legal terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised legal terms by your continued use of the Services after the date such revised legal terms are posted.

Cookie Policy

This Cookie Policy explains how OpenGen (“Company”, “Site”, “Website”, “Application”, “we”, “us”, or “our”) uses cookies and similar technologies to recognize you when you visit this website (“Website”). It explains what these technologies are and why we use them.

What are cookies?

Cookies are small data files, enabling the retention of small data elements related to a visitor’s interaction with the Site or use of Applications through their chosen device. Cookies are widely used by websites in order to make their websites work, or to work more efficiently, as well as to provide reporting information.

Cookies set by the website owner are called “first-party cookies.” Cookies set by parties other than the website owner are called “third-party cookies.” Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics).

Why do we use cookies?

Essential authentication cookies support login and protected account actions. Browser storage saves language and interface preferences. The current site does not integrate advertising or analytics cookies.

How can I control cookies?

You have the right to decide whether to accept or reject cookies. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser’s help menu for more information. Essential cookies cannot be rejected as they are strictly necessary to provide you with services.

If you choose to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted. You may also set or amend your web browser controls to accept or refuse cookies.

The specific types of first- and third-party cookies served through our Website and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific Online Properties you visit):

Essential website cookies: These cookies are strictly necessary to provide you with services available through our Website and to use some of its features, such as access to secure areas.

Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Website but are non-essential. However, without these cookies, certain functionality may become unavailable.

Where can I get additional information?

If you have any questions about our Privacy Policy or our Cookie Policy, use the Contact Us form. Support email: ________________